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Your Legal Rights and Our Policy Commitments

thor138 login operates under a clear legal framework — every account, transaction and data point you generate on this platform is subject to the terms outlined here, where…

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thor138 login Your Legal Rights and Our Policy Commitments
HUBUNGI TIM HUKUM

Three Ways to Reach Us on Legal Matters

If you have a question about your rights, a data request or a policy clarification, we maintain three contact paths.

Live Chat Support Our live chat channel is available 07:00–23:00 WIB daily. Type 'legal query' at the start of your message and the agent will escalate to our policy desk without delay.
Email Submission Send detailed legal or data requests to our registered support email. We acknowledge within 24 hours and provide a full written response within three business days for policy-related matters.
Account Ticket System Log in to your account, open the Help section and select 'Legal & Policy'. This creates a tracked ticket with a reference number so you can follow the resolution status at any time.
KEAMANAN DAN AKUNTABILITAS

How We Handle Your Data and Account Security

Our data and security practices are built around one principle: your account information belongs to you, and we hold it only as long as necessary for the purposes stated in this policy.

Data Storage Standards

Account data — including your registered payment methods such as DANA or OVO — is stored on encrypted servers. We do not share identifiable data with third parties outside of fraud-prevention obligations required under applicable Indonesian regulations.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can clear cookies from your browser at any time; this will log you out but will not delete your account or transaction history.

Account Security Measures

Every account login is monitored for unusual access patterns. If we detect a login from an unrecognised device, we trigger a verification step before allowing access to your balance or linked payment channels such as GoPay or QRIS.

Data Retention Period

We retain transaction and identity records for the period required by applicable financial regulations. After that period, records are deleted or anonymised. You can request a summary of what we hold by submitting a ticket through your account.

Who to Contact for Data Changes

To update, correct or request deletion of personal data, contact us through the account ticket system. Requests are processed within five business days. Name changes require a supporting document submitted via the email channel.

Policy Change Notifications

When we amend these legal terms, the change date appears at the top of this page. For significant amendments affecting your rights, we send a direct notification to the contact address registered on your account before the change takes effect.

Your Legal Questions, Answered Clearly

The questions below come from account holders who wanted clarity on how our policies apply to them. If your question is not here, the account ticket system under 'Legal & Policy' is the fastest route to a written answer from our policy desk.

Yes — access depends on local law in your specific region. We recommend you confirm that your use is consistent with applicable rules in your area before opening or continuing to use an account.

We collect the information you provide during registration — name, contact details and identity verification documents — along with transaction data tied to your payment method, whether that is DANA, OVO, GoPay or QRIS.

Records are kept for the period required by applicable financial and identity regulations in Indonesia. Once that period ends, we delete or anonymise the data. You can request a data summary at any time through your account ticket.

Yes. Submit a request through the 'Legal & Policy' ticket path in your account. Corrections are processed within five business days. Deletion requests are reviewed against retention obligations before any action is taken.

The amendment date at the top of this page updates whenever terms change. For significant changes to your rights, we send a notification directly to the contact address registered on your account before the new terms come into effect.

We do not share identifiable payment data with third parties except where fraud-prevention obligations under Indonesian regulations require it. Your DANA or QRIS details are held on encrypted infrastructure and are not sold or traded.

Closing your account stops new data collection, but we retain historical transaction and identity records for the legally required retention period. After that window, data is deleted or anonymised. Submit a closure request via account ticket or email.

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