Reference

Terms & Conditions that protect your play

Our terms outline what you need to know when you open your account with us.

Account access where local law permitsPayment security across all methodsData privacy and retention practices
Explore the Lobby Read FAQ
thor138 login Terms & Conditions that protect your play
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How to reach us about our terms

Live Chat Support Open the chat bubble in the bottom right of the lobby during play. Our team responds within minutes during operating hours, seven days a week. Ask anything about account rules, Deposit references, or how to close your account.
Email Support Send detailed questions to our support email and expect a reply within 24 hours. Use email if you need to attach documents for a withdrawal dispute or request account information under our data policy.
In-Account Help Centre Log into your account, tap Settings, then Help. You'll find answers about payment methods, account verification steps, term clarifications, and links to submit formal requests for data access or deletion.
YOUR DATA, YOUR CONTROL

How we handle information under our terms

Secure Data Collection

We collect your name, email, phone number, payment details and game history only to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and prevent fraud. Every piece goes into encrypted storage; we never sell it to third parties.

Cookies and Tracking

Our website uses cookies to keep you logged in and to remember your game preferences. You can disable cookies in your browser settings, though this may affect how the lobby loads on your device. We track session data to spot suspicious account activity.

Account Security Steps

When you register, confirm your email and phone number right away. Set a strong password with numbers and symbols. If you log in from a new device, we'll send a verification code to your phone. Enable two-factor authentication in Settings for extra protection.

Data Retention and Deletion

We keep your account data for three years after closure to resolve disputes and comply with local law. Request data deletion anytime via in-account Settings or email support. We'll confirm deletion within 30 days and remove your information from backups within 90 days.

Request Your Information

You have the right to see all data we hold about you. Go to Settings > Account > Data Request, or email support with your account number. We'll provide a full file of your account history, game logs and payment records within 14 days.

Update or Correct Details

Change your email, phone number or payment method anytime in Settings > Account Details. If you need to dispute a transaction or report unauthorized access, contact support immediately via chat or email with your account number and the transaction ID.

Questions players ask about our terms

Account eligibility depends on local law where you access the platform. We require you to confirm you meet the legal age for gaming in your region. During registration, you'll verify this. Keep proof of age ready in case we request it during verification. Account access where local law permits is our standard across all regions.

No. Our terms allow one account per person. If we detect duplicate accounts, we may close them and hold any balance pending investigation. We use device fingerprinting and email verification to spot multi-accounting. This rule keeps the platform fair and prevents bonus abuse across the community.

Breaching our terms can result in account suspension or permanent closure. We monitor for automated play, suspicious betting patterns, and shared credentials. If we find a breach, we'll email you explaining the issue and give you time to respond. Serious violations result in forfeiture of any balance and a ban from registering again.

Withdrawal timings depend on your chosen method. DANA, OVO and GoPay payouts typically clear within 5 to 15 minutes once approved. QRIS transfers may take 10 to 30 minutes. We process requests during our operating hours. Delays can occur during payment provider maintenance; we'll notify you if this affects your withdrawal.

Yes. You can close your account anytime through Settings > Account Closure. Choose whether to keep or delete stored data. If you request deletion, we remove personal information within 30 days and purge backups within 90 days. Transaction records needed for compliance and dispute resolution will remain for three years as per terms.

Report any transaction discrepancy to support immediately with the transaction ID and amount. Our team will investigate within 48 hours. If we confirm an error — like a duplicate charge or incorrect payout amount — we'll correct it and credit your account. Keep screenshots of confirmations to support your claim.

We do not sell your data to third parties. We may share information with our payment processors (DANA, OVO, GoPay, QRIS providers) only to complete your transactions. We also share data with fraud-prevention services to keep the platform secure. Our full privacy policy details all disclosures and is available in Settings > Legal.

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